Weather holds & map

Pause orders heading into extreme heat or cold. Set the temperatures that matter to you, see which open orders they affect, and place holds from the weather map, an order, or the order list.

Note: Packages sent in extreme weather (over 85°F or under 32°F) aren't covered for weather damage, no matter what thresholds you set. The thresholds control what the map highlights. See Extreme weather related damages for the full policy.

On this page

• Weather map
• Place a weather hold
• Change or remove a hold
• Find held orders
• How holds work

Weather map

To see how the weather affects all your open orders, click Orders > Weather. The page shows when the forecast was last pulled. It updates once a day.

On this page you can:

• Set your cold and hot thresholds. Click either threshold at the top of the map and drag the slider.
• Scan the 10-day forecast to see how it changes.
• Choose which shipping method you want to see, or all of them.

Each threshold shows how many orders it affects. Clusters on the map show how many open orders are headed to each region.

Note: Pickups, local deliveries, mail shipments, and future-dated orders don't appear on the map.

See the weather for one order

Open the order from your Order List. Under Shipment, Destination Weather shows the next 10 days of temperatures for that order's destination. Days that cross your hot or cold threshold are highlighted. Click View on map to see the order on the weather map.

back to top

Place a weather hold

Choose the way that fits how many orders you're holding. All three end with the same Add hold window.

From the weather map

Best when the weather affects a lot of orders at once.

To select orders:

• To select every order affected by a threshold, click the threshold, then click Select all [#] orders.
• To select the orders in one region, click the number of orders on the map. You can select more than one region.

Selected orders appear in the Selected orders column, grouped by region. Every order in this column gets the same hold date.

To deselect orders:

• To remove one region, click the X next to the group, or click the region on the map.
• To remove everything, click Clear at the top of the Selected orders column.

When your selection is ready, click Hold [#] orders and fill in the Add hold window. Held orders drop off the map.

From an order

Best when you're holding one order.

1. Open the order from your Order List.
2. At the top of the page, above the items, find Holds. If the order has none, it says "No holds · ship when ready."
3. Click the edit button.
4. Fill in the Add hold window.

From the order list

Best when you're holding a group of orders that aren't on the map, or you want one hold on a hand-picked set.

1. Click Orders > Order List.
2. Check the orders that should get the same hold.
3. Click Actions > Set hold.
4. Fill in the Add hold window.

This works for every hold type, not just weather.

Fill in the Add hold window

1. Set Reason to Weather. When you start from the weather map, it's already set.
2. Add a Comment if you'd like. It's added to the order timeline, and it's included in the email to the customer if you notify them.
3. Pick the first day the order can ship. You can change it later.
4. Check Notify customer of hold to email the customer. We recommend it. You can edit the email wording in Email Templates.
5. Click Save.

back to top

Change or remove a hold

On an order

In the Holds section at the top of the order, click the three-dot menu next to the hold date, then click Change hold or Remove hold. Check Notify customer of hold if you want to email the customer about the change. They only receive an email when this box is checked.

From the order list

1. Check the orders you want to change.
2. Click Actions > Set hold or Remove hold.

back to top

Find held orders

1. Click Orders > Order List.
2. Click Hold Status in the filters.
3. Choose On Hold to see orders with any kind of hold, or choose a hold type, such as Weather, to see only those.

Each held order shows its hold date in the Dates column, under the order date.

back to top

How holds work

• An order can have more than one hold at a time. The latest date shows at the top of the Holds section as "Do not ship before," and each hold is listed below it with its type, date, and who added it.
• Holds come in three types: Producer Hold, Buyer Requested Hold, and Weather. When a customer adds a hold at checkout or when changing a club order, it's marked as a Buyer Requested Hold.
• The order timeline records every hold change: when it happened, who made it, how it changed, and the comment.
• Orders going to a fulfillment center don't upload while a weather hold is on them, and they don't appear on the 205. Once the hold date arrives or you remove the hold, the order uploads as usual.

Note: Holds can be added or changed only on open orders. If you've already created a UPS label, cancel it first by clicking Modify Order > Cancel UPS Label. Once an order has been sent to a fulfillment center, you can't add or change a hold.

back to top